Shipping and Return Policy
Shipping Policy
Thank you for shopping at AJ Sophia Collection. We aim to provide a seamless shopping experience and ensure your satisfaction with our products. Please read the following shipping policy to understand how your order will be processed and delivered.
Shipping Times
Orders are typically processed and shipped within two to three business days from the date of purchase, excluding weekends and holidays. Once your order is shipped, you will receive a shipping confirmation email with tracking information, allowing you to track the status of your delivery.
Shipping Methods
We offer several shipping methods to accommodate your needs:
- Standard Shipping: 4-7 Days
- Express Shipping: 2-3 Days
Shipping Costs
Shipping costs vary depending on the shipping method selected, the destination of the package, and the weight of the items in your order. Shipping costs will be calculated and displayed at checkout before you complete your purchase.
International Shipping
At this time, we only offer domestic shipping within the United States. We do not currently ship internationally. We apologize for any inconvenience this may cause.
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy. Please read the following return policy carefully to understand how returns are processed:
Return Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Returns must be initiated within seven days of the delivery date.
Return Process
To initiate a return, please contact our customer service team at jordan@smartfindsjllc.com. Please provide your order number and reason for the return. Our customer service team will provide you with instructions on how to return your item.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, a refund will be processed to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
Contact Us
If you have any questions about our shipping and return policy, please contact us at ajordan@smartfindsllcj.com. Our customer service team is available to assist you and address any concerns you may have.